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This page contains questions and answers to the most common issues raised by Zonith's customers. Scroll down to get answers to the different topics.

GENERAL QUESTIONS

ZONITH NMS EXTENSIONS

SMS GATEWAY

TETRA RADIO TERMINAL

JAVA ENVIRONMENT

Q:How can I buy ZONITH NMS Extensions?

A: For a list of resellers please contact Zonith by phone: +45 3332 4530, by fax: +45 3355 6509 or by email:  sales@zonith.com.  

Q: Which platforms do ZONITH NMS Extensions work on?

A: ZONITH NMS Extensions is tested on Microsoft Windows Server Systems 2003 and 2000. Clients are available for Microsoft Windows XP/2000/2003.   

Q: We are planning to use your products for business critical notifications and thus trying to establish a robust environment. Do you have any hardware recommendations?

A: It is very important that you consider robustness when you choose your hardware! First, your choice of modem is of course very important. The modems on the market today vary in quality, so do not try to save a few money on this item. Zonith recommends using Siemens MC35 modems.

Second, your choice of RS232 serial card is also very important. Zonith recommends using an industrial high grade serial card instead of relying on the standard card delivered with your computer.

Third, Zonith recommends using an antenna cable in order to keep the GSM signalling in appropiate distance from the rest of the hardware instead of mounting the antenna directly on the GSM modem.

This product has been transferred to the company NMSview. To go to the company and FAQ, please click this link: NMSview / FAQ

All inquiries about this product must be made to NMSview, - not to Zonith.

This product has been transferred to the company NMSview. To go to the company and FAQ, please click this link: NMSview / FAQ

All inquiries about this product must be made to NMSview, - not to Zonith.

Q: What is a TETRA Radio Terminal?

A: A TETRA Radio Terminal is a quick and easy way to add TETRA functionality to a computer. Basically, it is a radio with some extra functionality that can be plugged to a computer. An ordinary TETRA radio cannot be used. The TETRA Radio Terminal must be connected to a TETRA network.

Q: Which TETRA Radio Terminals do Zonith's products support?

A: All products are tested using Sepura and Motorola TETRA Radio Terminals. Zonith recommends using these.

Q: Where can I buy a TETRA Radio Terminal?

A: Contact Zonith and we can help you to find a supplier.

Q: How can I verify that my TETRA Radio Terminal is working properly?

A: A simple test can be done using AT commands and a terminal emulation program. On Windows platforms use the HyperTerminal program.

On Linux use the minicom terminal emulator. Type CTRL-A Z for the list of commands. To run commands use CTRL-A <key>.

Important: Remember to close the terminal program before running any of the TETRA products. Only a single application can use a serial port at a time!

Q: My terminal program cannot detect the TETRA Radio Terminal and I know that the port is correct. What is wrong?

A: For Microsoft Windows platforms it may be necessary to reboot the computer after you have connected the TETRA Radio Terminal to the serial port.

Q: How do I check the network coverage?

A: In order for any TETRA product to work there must be network coverage. You can see on the display of the TETRA Radio Terminal if there is network coverage.

Q: Why do I need Java on my Linux/Unix platform?

A: Client software for SMS Gateway and Alarm Control System are developed in the Java programming language. In order to run Java programs, a Java Virtual Machine (the Java interpreter) must be installed on the platform. By using Java we ensure that our clients can run on most Linux/UNIX flavors used today.

Q: Is Java available for my platform?

A: Java is available for the most commonly used Linux/UNIX flavors. For a more complete list check: java.sun.com.

Q: Which version of Java is required?

A: All clients are running with Java 1.4.x. Note that J2SE 5.0 is currently NOT supported.